Frequently Asked Questions
Straight answers about ordering from PAWRÊVE. If yours is not here, email hello.pawreve@gmail.com.
What is PAWRÊVE?
PAWRÊVE is a US-based brand of made-to-order apparel for dog and cat parents: sweatshirts, hoodies, and tees with original designs, including a pet memorial line. Every piece is printed after you order it.
How long does production take?
Every piece is made to order. Production takes 2–5 business days from the time you order. You will get an email with tracking as soon as it ships.
How long does shipping take?
US delivery takes 3–8 business days after production, so most US orders arrive within 5–13 business days of ordering. International delivery takes 10–20 business days after production.
Is shipping free?
Yes, shipping is free on US orders over $50. Orders under $50 ship at a flat $5.95. International shipping is calculated at checkout.
Where are PAWRÊVE products made?
Our apparel is printed and finished by production partners in the United States. Some international orders are routed to a partner facility closer to you so they arrive faster.
How do the sizes run?
Our sweatshirts and hoodies are a classic unisex fit; take your usual size for a relaxed layer or size down for a fitted look. The garment-dyed heavyweight tee runs roomier than a standard tee, so size down if you are between sizes. Exact measurements are on the Size Guide.
What are the shirts made of?
Sweatshirts and hoodies are a 50/50 cotton-polyester fleece (8 oz for hoodies). Premium sweatshirts have a 100% cotton face on 8.5 oz three-end fleece. The heavyweight tee is 100% ring-spun, garment-dyed cotton at 6.1 oz. Full details are on every product page.
Can I change my order after placing it?
Email us at hello.pawreve@gmail.com within 12 hours with your order number and the change. After 12 hours your order is usually already in production and cannot be changed.
What is your return policy?
Every piece is made to order, so we cannot accept returns for a change of mind. If your order arrives damaged, misprinted, or not as described, email us a photo within 30 days and we will reprint or refund it. Sizing swaps are handled case by case; email us and we will do our best. Read the full Refund Policy.
How do I track my order?
Your shipping confirmation email contains a tracking link. You can also use the Track Your Order page.
How do I wash a PAWRÊVE sweatshirt or tee?
Turn it inside out, machine wash cold with like colors, tumble dry low, and do not iron directly on the print. Full instructions are on the Care Instructions page.
Can I send an order as a gift?
Yes. Every order ships without a price on the packing slip, so you can ship it straight to the recipient. Enter their address at checkout and yours as the billing address.
Do you make memorial gifts?
Yes. Our Pet Memorial collection is designed for anyone grieving a dog or cat, and for friends who want to send something that says "I know this was a real loss."
Will you add more designs?
Yes. We release new pet-inspired apparel throughout the year. Join the email list at the bottom of any page to hear about new drops and holiday order-by dates first.
Email us. A person will answer.
hello.pawreve@gmail.com, Monday to Friday. We reply within one business day and we will help you pick the right size, color, or design.
- Free reprint or full refund within 30 days of delivery
- No need to ship anything back
- Real replies from a real team within one business day